Strategi Kebijakan Internal dalam Peningkatan Mutu Pelayanan Kesehatan di Rumah Sakit: Systematic Literatur Review
Keywords:
Quality, Healthcare, Hospital, Mutu, Pelayanan Kesehatan, Rumah SakitAbstract
ABSTRAK
Pelaksanaan pelayanan yang bermutu menjadi indikator keberhasilan rumah sakit dalam menjamin bahwa pelayanan kesehatan berjalan dengan adil, efektif, efisien serta berorientasi kepada kepuasan pasien. Pentingya penyelenggaraan pelayanan kesehatan yang berbasis mutu menjadi tuntutan bagi pelayanan kesehatan. Untuk mencapai mutu pelayanan kesehatan yang baik, pentingnya untuk menyusun strategi kebijakan internal rumah sakit guna mencapai sasaran mutu pelayanan pasien. Penelitian ini disusun dan difokuskan dalam Upaya mendapatkan strategi kebijakan internal yang memiliki pengaruh penting dalam pelaksanaan mutu pelayanan kesehatan. Metode penelitian ini menggunakan pendekatan Systematic Literature Review (SLR). Tahapan dalam penelitian ini yaitu merumuskan masalah penelitian, menelusuri literatur, menilai kualitas penelitian, menggabungkan hasil dan meletakkan temuan dalam konteks. Penelitian ini menggunakan kerangka PICO (Population, Intervention, Comparison, Outcome). Artikel yang dipilih dalam rentang waktu tahun 2021 hingga tahun 2025. Proses pencarian data dilakukan melalui beberapa basis data terindeks, yaitu Google Scholar, PubMed dan Science Direct. Seluruh proses ini kemudian sajikan menggunakan alur Diagram PRISMA Flow. Hasil penelitian didapatkan 16 Artikel yang dilakukan analisis. Hasil analisis menunjukkan bahwa pelaksanaan patient safety yang sesuai standart, pelaksanaan akreditasi pada pelayanan Kesehatan dan penerapan Rekam Medis Elektronik berpengaruh terhadap mutu pelayanan kesehatan di RS. Kesimpulan dari penelitian ini adalah strategi Kebijakan Internal yang dapat diimplementasikan dalam Upaya peningkatan mutu pelayanan kesehatan dibagi menjadi tiga aspek ( patient safety, akreditasi dan Rekam Medik Elektronik). Ketiga aspek hasil penelitian ini relevan sebagai dasar perumusan kebijakan internal rumah sakit dalam peningkatan mutu pelayanan melalui penguatan patient safety, pemenuhan standar akreditasi, dan optimalisasi penerapan rekam medis elektronik.
Kata kunci: Mutu, Pelayanan Kesehatan, Rumah Sakit
ABSTRACT
The implementation of quality services is an indicator of a hospital's success in ensuring that healthcare services are delivered fairly, effectively, efficiently, and with a focus on patient satisfaction. The importance of providing quality-based healthcare services has become a demand for health services. To achieve good quality in healthcare services, it is crucial to develop internal policy strategies within the hospital aimed at meeting the quality objectives for patient care. This research is organized and focused on efforts to obtain internal policy strategies that significantly influence the implementation of quality healthcare services. The research method employs a Systematic Literature Review (SLR) approach. The stages of this research include formulating, searching the literature, assessing the quality of research, combining results, and placing findings in context. This study uses PICO framework (Population, Intervention, Comparison, Outcome). The selected articles span the years 2021 to 2025. The data search process is conducted through several indexed databases, namely Google Scholar, PubMed, and Science Direct. The entire process is then presented using a PRISMA Flow Diagram. The research identified 16 articles for analysis. The results of the analysis indicate that the implementation of patient safety that meets standards, the implementation of accreditation in health services, and the application of Electronic Medical Records influence the quality of healthcare services in hospitals. The conclusion of this research is that internal policy strategies that can be implemented to improve the quality of healthcare services are divided into three aspects ( patient safety, accreditation, and Electronic Medical Records). The findings provide empirical support for hospital management in formulating internal policies aimed at enhancing service quality through strengthening patient safety practices, meeting accreditation standards, and optimizing the use of electronic medical records.
Keywords: Quality, Healthcare, Hospital
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