Hubungan Budaya Organisasi Terhadap Kinerja Pegawai Di Rumah Sakit : Systematic Literature Review
Keywords:
organizational culture, employee performance, hospital, budaya organisasi; kinerja pegawai; rumah sakitAbstract
ABSTRAK
Budaya organisasi merupakan faktor penting yang memengaruhi kinerja pegawai dalam memberikan pelayanan kesehatan di rumah sakit. Berbagai penelitian telah melaporkan hubungan antara budaya organisasi dan kinerja pegawai, namun hasilnya masih beragam sehingga diperlukan sintesis bukti ilmiah. Tujuan penelitian ini adalah untuk menganalisis dan mensintesis bukti ilmiah mengenai pengaruh budaya organisasi terhadap kinerja pegawai di rumah sakit melalui Systematic Literature Review (SLR). Penelitian ini menggunakan metode Systematic Literature Review mengacu pada pedoman PRISMA 2020. Populasi penelitian adalah pegawai atau tenaga kesehatan di rumah sakit. Pencarian artikel dilakukan pada Google Scholar, PubMed, Scopus, dan ScienceDirect menggunakan kata kunci budaya organisasi, kinerja pegawai dan rumah sakit pada publikasi tahun 2010–2025. Artikel diseleksi berdasarkan kriteria inklusi dan eksklusi, kemudian dilakukan penilaian kualitas menggunakan Joanna Briggs Institute (JBI) Critical Appraisal Checklist sebelum dilakukan sintesis naratif. Sebanyak 15 artikel memenuhi kriteria inklusi dan dinyatakan memiliki kualitas metodologis yang baik berdasarkan hasi quality apprasial. Hasil sintesis menunjukkan bahwa budaya organisasi berhubungan positif terhadap kinerja pegawai melalui peningkatan motivasi kerja, komitmen organisasi, komunikasi, kerja sama tim, dan kualitas pelayanan. Budaya organisasi merupakan faktor strategis dalam meningkatkan kinerja pegawai rumah sakit sehingga perlu diperkuat melalui kebijakan manajemen sumber daya manusia untuk mendukung peningkatan mutu pelayanan kesehatan.
Kata kunci: budaya organisasi; kinerja pegawai; rumah sakit
ABSTRACT
Organizational culture is an important factor influencing employee performance in delivering healthcare services in hospitals. Numerous studies have reported an association between organizational culture and employee performance; however, the findings remain inconsistent, highlighting the need for a synthesis of the available scientific evidence. To analyze and synthesize scientific evidence regarding the influence of organizational culture on employee performance in hospitals through a Systematic Literature Review (SLR). This study employed a Systematic Literature Review following the PRISMA 2020 guidelines. The study population comprised hospital employees and healthcare workers. Articles published between 2010 and 2025 were retrieved from Google Scholar, PubMed, Scopus, and ScienceDirect using the keywords organizational culture, employee performance, and hospital. Studies were screened based on predefined inclusion and exclusion criteria. The methodological quality of the selected studies was assessed using the Joanna Briggs Institute (JBI) Critical Appraisal Checklist before narrative synthesis was conducted. A total of 15 studies met the inclusion criteria and were found to have good methodological quality based on the quality appraisal. The findings indicated that organizational culture was positively associated with employee performance by improving work motivation, organizational commitment, communication, teamwork, and service quality. Organizational culture is a strategic factor in improving hospital employee performance. Strengthening organizational culture through human resource management policies may enhance employee performance and support the delivery of high-quality healthcare services.
Keywords: organizational culture; employee performance; hospital
References
1. Kementerian Kesehatan Ri. Peraturan Menteri Kesehatan Republik Indonesia Nomor 3 Tahun 2020 Tentang Klasifikasi Dan Perizinan Rumah Sakit Dengan Rahmat Tuhan Yang Maha Esa Menteri Kesehatan Republik Indonesia [Internet]. Jakarta, Indonesia; 2020. Available From: Https://Peraturan.Bpk.Go.Id/Download/144763/Permenkes Nomor 3 Tahun 2020.Pdf
2. World Health Organization. Global Strategy On Human Resources For Health: Workforce 2030 [Internet]. Geneva; 2022. Available From: Https://Www.Who.Int
3. Robbins, Stephen P. Timothy A J. Organizational Behavior, 15th Edition [Internet]. 15th Ed. California: Boston : Pearson Education.; 2013. 1–711 P. Available From: Https://Opaclib.Inaba.Ac.Id/Index.Php?P=Show_Detail&Id=2302&Keywords=
4. Robbins, Sp. Judge T. Organizational Behaviour: Global Edition. 18th Ed. London: Harlow: Pearson Education; 2019. 776 P.
5. Schein Edgar H. Organizational Culture And Leadership [Internet]. 5th Ed. Canada: John Wiley & Sons, Inc; 2016. 416 P. Available From: Http://Booksupport.Wiley.Com
6. Hilda A. Pengaruh Budaya Organisasi Terhadap Kinerja Perawat Pelaksana Di Rsud Aw Sjahranie. J Husada Mahakam. 2018;Iv(6):326–35.
7. Abd. Rasyid Syamsuri, Fiona Nc. Kinerja Perawat Rsud Teluk Kuantan Berdasarkan Budaya Organisasi Dan Motivasi Kerja. J Bisnis Mhs. 2025;5(1):12–25.
8. Indar, Samsualam Wsd. Pengaruh Budaya Organisasi Terhadap Kinerja Tenaga Kesehatan Di Instalasi Rawat Inap Rs Tadjuddin Chalid Kota Makassar Oleh: Indar, Samsualam, Wina Suzanne Daiyan. Mitrasehat. 2018;Viii(November):257–74.
9. Pramadewi A. Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Bagian Rawat Inap Pada Rumah Sakit Umum Daerah Teluk Kuantan Kabupaten Kuantan Singingi. Pekbis J. 2010;2(3):364–71.
10. Muhamad Ganda Saputra, Ari Kusdiana, Dadang Kusbiantoro Rp. Pengaruh Budaya Organisasi Dan Motivasi Kerja Terhadap Kinerja Pegawai Rumah Sakit. Jchc [Internet]. 2021;2(1). Available From: Http:/Johc.Umla.Ac.Id/Index.Html%0apengaruh
11. Fardiansyah, Muhammad Taufik S. Pengaruh Budaya Organisasi Dan Disiplin Kerja Terhadap Kinerja Tenaga Kesehatan Pada Rumah Sakit Umum Daerah Kota Kendari. Homanis. 2025;2(2):482–97.
12. Nur Qadry, Muhammad Idris A. Pengaruh Budaya Organisasi, Kompetensi Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Rumah Sakit Umum Daerah H. Padjonga Daeng Ngalle Kabupaten Takalar. J Magister Manaj Nobel Indones. 2023;4(April):337–51.
13. Emmil M. Pengaruh Budaya Organisasi Dan Good Corporate Governance Terhadap Kinerja Karyawan Di Rsud K . H . Daud Arif Kuala Tungkal Jambi. 2020;11(November):71–9.
14. Zhou P, Bundorf K, Chang J Le, Huang Jx, Xue D. Organizational Culture And Its Relation- Ship With Hospital Performance In Public Hospitals In China. Health Serv Res. 2011;2139–60.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Pro Health Jurnal Ilmiah Kesehatan
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.
- The submission file is in OpenOffice, Microsoft Word, RTF, or WordPerfect document file format.
- Below the abstract, about three to five keywords should appear together with the main body of the article with the font size 11.
- Institutional affiliations, and the email address of the corresponding author should appear only on a detachable cover sheet.
- If submitting to a peer-reviewed section of the journal, the instructions in Ensuring a Blind Review have been followed.
- Citation is done using bracket (last name and year of publication). When the sources are cited verbatim, page number is included (p. 78 or pp. 78-89).
