The Influence of Product Completeness and Service Quality on Customer Satisfaction at Arista Mart 2 Semarang

Abstract

The aim of this research is to determine and explain the influence of Product Completeness and Service Quality on Consumer Satisfaction. The form of this research is quantitative research with a survey approach. This research data was obtained by distributing 100 questionnaires to respondents, regarding the Influence of Product Completeness and Service Quality on Consumer Satisfaction using a quantitative method with a sampling technique using incidental sampling. The results of this research show that (1) Product Completeness has a positive and significant effect on consumer satisfaction; (2) Service Quality has a positive and significant effect on consumer satisfaction; (3) Product Completeness and Service Quality simultaneously have a positive and significant effect on consumer satisfaction.